The Credit Union will be upgrading on Saturday, September 30th and Sunday, October 1st, 2017.
System Upgrade Questions & Answers:
Q: Why is the credit union upgrading their computer system?
A: We are upgrading our computer processing system that manages savings, loans, and transactions to improve processing, staff efficiency,
and enable us to offer new and enhanced services.
Some of the new and enhanced services include:
2. Monthly Statements
3. Member Telephone Services
Q: Will the credit union be closed for the system upgrade?
A: The credit union lobby hours should not be impacted during our system upgrade.
Q: Will ATMs be available during the system upgrade?
A: Yes! You will have full ATM access.
Q: Will I have access to my funds during the system upgrade?
A: On Saturday, September 30th to Sunday, October 1st, you will have limited access
to your funds using your Debit/ATM card. If you plan to travel or make significant purchases during those dates, please
contact us before Friday, September 29th.
Access to the automated telephone transactions and all online services will NOT be available on Saturday, September 30th
and Sunday, October 1st. We suggest you access your account funds by writing a check or making the appropriate cash
withdrawals prior to closing on Friday, September 29th. Also, consider using your Brightview VISA, which will NOT be
impacted by the upgrade.
Q: What if I am expecting a Direct Deposit posting or an electronic payment to or from my account
during the system upgrade?
A: The credit union will post all Direct Deposits and electronic payments
received on Friday, September 29th. Any Direct Deposits or electronic payments that come in on Saturday,
September 30th and Sunday, October 1st will be posted on Monday, October 2nd.
Q: Should I expect anything new when I come into the lobby?
A: Yes, our tellers will ask you for a photo ID after our system conversion
since we will have the ability to scan your ID and attach it electronically to your account.
Q: Will my Homebanking (online banking) User ID and Password change after the system upgrade?
A: Your User ID will remain the same. Your Password will change. Please follow the instructions
below for your initial Homebanking login:
1. Type in your UserID.
2. Your password is the word “SECURITY” and the last four digitals of the member’s Social Security Number that is listed for
the first name on the account (for example: SECURITY1111).
3. Once in the system, you will be prompted to accept the online
agreement, change your password (6 to 10 characters), select an image, set up security questions and answers, enter or
update your email address, and create a password reset question and answer.
Q: How does the system upgrade affect Billpayer?
A: Your Billpayer Information will transfer over. You will NOT need to reenter payees after the
upgrade. However, bill payment history will NOT transfer to the upgraded system.
Q: What if I have scheduled bills to be paid through Billpayer during the system upgrade?
A: Please schedule all bills to be paid by Thursday, September 28th. You will not have access to
Billpayer while we are upgrading our system. Any bills that were due to pay on Saturday, September 30th and Sunday, October 1st
will be processed on Monday, October 2nd.
Q: How does this impact my e-Statements?
A: Your e-Statements will NOT be available on our upgraded services. Please take time now to save
them to your personal computer or print them by the close of business on Friday, September 29th.
Member Telephone Service:
Q: Will my Personal Identification Number (PIN) for Member Telephone Service change?
A: Yes, your temporary PIN will be the last four digits of the member’s Social Security Number that
is listed first on the account. You will reset your PIN the first time you access the new system. Your new PIN cannot begin
Q: How can I stay informed about the system upgrade?
A: Continue to visit our website for the most up-to-date information about our conversion. Also,
like us on Facebook! We will post our updates there as well.
Check us out on Facebook!
We’re looking forward to improving our ability to provide quality financial services to meet your
financial needs now and in the future. Thank you, in advance, for your patience during our upgrade.
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